Time schedules can be created and managed ongoing by your Group Administrator.
Time schedules can be linked to Auto Attendants (IVR), Call Centres, Premium Licence Users under Call Forward Selective as well as on a Premium Hunt Group.
Time Schedules also have option Holiday schedules – this allows you to pre-program Public Holidays as well as forwarding for Meetings etc.
When creating a time schedule some time routing will be based on the time that the business is open and others will be a reverse schedule of when the business is closed.
A closed schedule will generally be made up of two parts – Monday to Thursday and then Friday and the Weekend.
Auto Attendant – Business Hours Schedule – Default Schedule name “Open” When not Open the Auto Attendant will direct users to the After Hours IVR option.
Main Number Routing – Closed Schedule to indicate when closed. General forwarding will be Call Forward always with then a Call Forward Selective to forward to alternate number when closed – eg Voicemail, After Hours mobile etc.
