Through our Call Centre software you can easily manage incoming calls to be distributed to the correct staff along with great reporting facilities.
https://www.hostedclient.com.au/callcentre
Username: Your full phone number @sip.nexttelecom.com.au eg 0280718100@sip.nexttelecom.com.au
Password: Contact your Group Administrator
This service requires Call Centre Client – Agent or Call Centre Client – Supervisor licences to access the software.
Standard or Premium Call Centres will need to be configured initially by Next Telecom and then can be managed ongoing via https://advantage.nexttelecom.com.au Next Advantage Portal.
Reports can be generated direct from the webpage if you are a Call Centre Supervisor.
