***DND***
*77 – voicemail with busy message.
*78 – voicemail with unavailable message.
*79 – Disable DND
***Call Forwarding***
*60 – Disable call-forwarding
*61 – Enable immediate call-forwarding, with voice prompts
*61xxx – Enable immediate call-forwarding, quick – ‘xxx’ is destination number
*62 – Enable busy/no-answer call-forwarding, with voice prompts
*62xxx – Enable busy/no-answer call-forwarding, quick – ‘xxx’ is destination number
***Follow-me (aka. mobile extensions)***
*65 – Enable follow-me
*66 – Disable follow-me
***Queue Agent Login***
*100 – Agent call-back login (logs you in, then incoming queue calls ring your phone)
*101 – Agent call-back logout
*102 – Agent login (will stay connected – beep in ear on new call)
***Hotdesk Login***
*103 – Log in or out of a hotdesking seat
***Buddy Status & Login***
*67X – Adjust Buddy status
The ‘X’ part of the code is assigned in the Buddy status group (editable via Webman), meaning different group can have different digit-to-status mappings; by default no codes are assigned.
***Call Pickup***
*8 – Pick up first-found ringing call in your callgroup
***Helpful Things***
*99 – Extension status – voice prompts will tell you extension number, and status of do-not-disturb and call-forwards
*1234 – Record a message that can then be assigned to queue/IVR/etc.
***Call Recording***
*7 – When dialed while on a call, records the current call and emails to the originating user upon completion.
*6 – Pause/Resume Permanent Call Recording.
***Voicemail***
*96xxx – Direct-to-voicemail for extension ‘xxx’ – eg. to transfer a caller directly to extension 200’s voicemail, so they can leave a message, xfer to *96200.
*97 – Voicemail access – access your own mailbox, requiring only password.
*98xxx – Voicemail access – access a voicemail box that isn’t the same as your extension. Eg. calling from extension 200, checking extension 220’s voicemail, dial *98220
***Paging Groups***
*20X – Page to paging group X. Eg. *201 pages group 1
***Call Routing Overrides***
These are defined per-customer-PBX, but in most cases override ‘0’ alters the call flow for their main line. They are “tri-state” switches, that can force the call in one of two directions, or if not set, allow it to fall through to default routing.
*55X – Set override X to “force-enable” BH
*56X – Set override X to “force-disable” AH
*57X – Remove override X
*58X – Set or remove a PIN for override X (to remove a PIN, press ‘#’ when it asks for a new one).
The standard configuration for most customers using override ‘0’ to alter main incoming call flow:
*550 – Force to business hours
*560 – Force to afterhours
*570 – Remove force – back to normal time/day-based routing
*580 – Set a PIN that will be required before you can use the previous three codes
***Special Call-Forwards***
These are immediate call-forwards that aren’t linked to any particular extension – they are instead hooked in to particular locations in the dialplan so that, for example, calls that would normally go to the main menu can be diverted.
*52X – Set SpecialCF X with voice prompts
*52Xxxxx – Set SpecialCF X to xxxx.
*53X – Remove SpecialCF X
*54X – Set or remove a PIN from SpecialCF X
The standard configuration for most customers using special call-forward ‘0’ to forward calls coming through the main incoming call flow:
*520 – Set up forward for main line using voice prompts
*530 – Turn off the forward
*540 – Set/remove PIN for the above
***Toggle Switch/Night Switch Function***
*50x – to enable/disable
